Return & Refund Policy

Last updated: September 25, 2026

At FaithScript, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund in accordance with the conditions below and applicable consumer protection laws.

Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order, without having to provide a reason.

To exercise this right, please contact us through our Contact Us page within the applicable withdrawal period and clearly state that you wish to cancel your purchase.

After notifying us, the product should be returned without undue delay and within the applicable legal timeframe.

Return Conditions

Returned products should be:

• Unused and in their original condition
• Returned with their original packaging where reasonably possible
• Free from damage caused by use beyond what is necessary to inspect the product

We reserve the right to take into account any reduction in the value of a product caused by handling beyond what is necessary to establish its nature, characteristics and functioning, where permitted by applicable law.

Return Shipping Costs

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning an unwanted product.

If an item is defective, damaged upon arrival, or incorrect, please contact us before returning it so that we can provide appropriate assistance.

Refunds

Once your return has been received and assessed, we will process the applicable refund.

Where the statutory right of withdrawal applies, refunds will generally be issued using the same payment method used for the original transaction, subject to applicable legal requirements. Refunds will be made within the timeframe required by applicable law.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us through our Contact Us page as soon as possible and provide your order number and relevant details.

We will review the situation and provide an appropriate solution in accordance with applicable consumer protection law.

Legal Guarantee

Nothing in this policy limits your statutory consumer rights.

For consumers in the European Union, goods are generally covered by a minimum two-year legal guarantee for defects or lack of conformity, subject to applicable law.